COD Terms & Conditions

Glow White Japan is pleased to now offer Cash on Delivery (COD) nationwide for a 100% risk-free transactions!

  • HOW DOES IT WORK?
COD orders are available for orders that do not exceed P2500.
 
Place orders at glowwhitejapan.com and upon check out, COD is automatically selected as your payment option.
 
  • CAN A CUSTOMER REFUSE TO PAY AND RECEIVE FOR A COD ORDER?
Yes, but the only valid reason in refusal to receive and/or pay for a COD order is due to wrong information (i.e. different amount to pay from email confirmation received). In this case, kindly inform the rider of the reason for refusal so that the order can be returned to us quickly for appropriate actions to take place.
 
Any other reason for refusing a COD order (including false allegations of wrong product/s delivered) will constitute a serious violation of the terms of use of our COD service. Simple change of mind will not be honored. We reserve the right to refuse further services to customers who violate the terms of use of any of our services.
 
  • WHEN WILL MY ORDER BE DELIVERED AND HOW WILL I BE NOTIFIED?
After you have placed your order, we will process your order and once orders are dispatched, we will be sending you an email or SMS regarding your order details.
Our shipping partner (J&T Express) will contact you by SMS on the day of the delivery. Kindly reply as soon as possible to facilitate immediate delivery.
 
In the event that the parcel is undeliverable (where the carrier has made reasonable attempts to deliver the parcel, but it is either refused or no delivery can be made), account will be evaluated and may be barred from placing further COD orders.
 
  • WHAT ARE THE TERMS & CONDITIONS?
  1. Our shipping partner (J&T Express) shall contact you and give a schedule range what time on the delivery day they will be able to deliver your parcel and collect the payment.
  2. Customers are expected to prepare the amount due for collection at the time of delivery. To facilitate a faster and smoother process, it would be appreciated if consumer could prepare the exact amount needed to be collected; in case that a change would be needed, please advise your local delivery guy to prepare change for a specified amount once they contact you for delivery schedule.
  3. Please note that customer is only allowed to reschedule once of up to a maximum of two (2) business days only. If on the re-scheduled date that payment isn’t ready or in the event of another re-scheduling, your order will be cancelled and will be delivered back to our place.
  4. Once the parcel arrives, the delivery associates are instructed to collect complete payment first before handling over the parcel.
  5. Customer should check parcel for any tampering before accepting the parcel.
  6. Consumer has always the right for refusal. Our package seal should be in-tact at the time of delivery. However, customers are not allowed to open the parcel until payment has been collected and handed over to the delivery guy.
  7. Once payment has been handed over to the delivery guy and parcel has been handed over to consumer, the delivery process is completed and successful. If you find any issue with your order i.e. not as what was ordered, etc., please contact us at theglowcee@gmail.com.. Our delivery service can only assist with the delivery, so in case of issue with your order, let us help you by reaching to our contact details.
We are continuously improving our services and we hope this new payment option will enhance your online buying experience with us even further.